Terms

As our Terms and Conditions may change from time to time, we suggest you take note or even screen dump this section at the point of purchase. Please read the entire document as there are some specific T&Cs regarding our Lilly White geckos.

General Terms and Conditions for purchases as from 22nd November 2016

PLEASE NOTE THAT THESE ARE OUR TERMS FOR ANIMALS PURCHASED VIA OUR WEBSITE ONLY. ANIMALS PURCHASED AT REPTILE SHOWS SUCH AS HAMM IN GERMANY, ARE SOLD AS SEEN.

Our geckos will be healthy, vigorous and feeding well before we offer them to new homes. In the unlikely event that you are unhappy with your animal upon receipt, you must notify us within 48 hours. 

Baby geckos are sold as unsexed. We have not noticed a skew on sex ratio with the way we incubate our eggs. Theoretically, you have a 50/50 chance of getting either sex when you buy a baby gecko from us, but this is in the lap of the Gods.

Those geckos sold as female or male, will be guaranteed their gender. If we get it wrong (this has happened just a few times in 10 years to our knowledge), we will arrange collection of the gecko and refund you. We may be able to replace with another gecko or negotiate a partial refund at our discretion and if agreeable to you. This applies to UK sales only due to logistics with worldwide customers.

Any guarantees expire after 6 months from purchase.

In events such as these, we will ask for photographs showing pores or other proof of sex on the animal we have sold you. To protect both parties, we always keep photos of each animal supplied to every customer.

We also sell 'probable females'. These are likely to be younger geckos that look female, but with a small chance of turning out male and the price will reflect this. This will generally apply to geckos in the 10-14g range. We will guarantee that when you receive the probable female gecko and you choose to loop sex it (we recommend that you do), that there will be no pores present. If there are, you need to contact us immediately and we will refund you or replace the gecko. This guarantee expires after 48 hours of receipt, and beyond this time there will be no gender guarantee with probable females.

In the extremely unlikely event of discovering an imperfection on your gecko on receipt such as a nipped tail or other minor damage we may have missed, then please inform us within 48 hours.

We cannot be held responsible for issues that occur or develop once the gecko is in your care, in particular, tail loss, floppy tail and other tail problems.

IMPORTANT – all guarantees and any duty of care is applicable to the original purchaser only, and is not transferable if the animal is sold on to a new owner.

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Terms & Conditions Specific To The Purchase Of Lilly White Geckos

Our terms and conditions for purchasing our Lilly White geckos differ slightly from our regular T&Cs:

Prior to sending out geckos, we will ask customers to read the ‘Story Of The Lilly White’ so that they understand the exciting nature of this morph prior to making a purchase: http://www.lillyexotics.co.uk/care

In the unlikely event of a problem when you receive your Lilly White Gecko, you will need to contact us within 48 hours so that we can resolve any issues.

Lilly Whites sold as sexed, will be guaranteed their gender and replaced if desired if we have got the sex wrong. This applies to UK sales only due to logistics with worldwide customers.

If for any reason at any stage, there is an issue whereby we are required to take the gecko back, we will replace with a similar gecko to the best of our ability. Under no circumstances will we offer refunds on Lilly White geckos.

IMPORTANT – all guarantees and any duty of care is applicable to the original purchaser only, and is not transferable of the animal is sold on to a new owner.

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Unfortunately, we do not have visitors to our premises, but can arrange delivery to anywhere in the England (except Cornwall) for £35. For other areas please contact us. This fee is payable directly to the courier on delivery of your gecko. We use animalcourier.co.uk. 

We of course guarantee live and healthy arrival. You are welcome to arrange your own courier service if you prefer.

When we put up geckos for sale, this is on a first come first served basis, so please bear this in mind if you don't want to miss out on a specific gecko. We are often dealing with multiple enquiries simultaneously on certain animals, particularly female crested geckos, leachianus geckos or anything out of the ordinary.

For your information and ease of settling your geckos into their new home, our geckos are fed on the range of Repashy Crested Gecko Diets and brown crickets dusted with Repashy Calcium Plus.

Our preferred method of payment is PayPal. Our PayPal address is sales@lillyexotics.co.uk. If you do not have a PayPal account, then we can accept a cheque or direct bank transfer. Contact us for details.

Please email us if you are interested in any of our geckos.